Responsible Gaming

Our Commitment to Responsible Gaming

Gaming Should Be Entertainment, Not Income

At The Sparkle Guys, we believe that online pokies should be enjoyed purely as entertainment. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. When you play, only spend what you can afford to lose, and always keep it fun and within your control.

Age Verification

Online gaming in New Zealand is strictly for individuals aged 18 years and over. By accessing our website and playing online pokies, you confirm that you are of legal age in your jurisdiction. We take age verification seriously and reserve the right to request proof of identity at any time.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem. Please seek help immediately:

  • ☐ Chasing losses by gambling more to recover money you've lost
  • ☐ Hiding your gambling activities from friends or family
  • ☐ Spending more time or money on gambling than intended
  • ☐ Feeling anxious, irritable, or restless when not gambling
  • ☐ Neglecting work, school, or personal relationships due to gambling
  • ☐ Borrowing money or using credit to fund gambling
  • ☐ Unable to stop or reduce gambling despite wanting to
  • ☐ Lying to family or friends about the extent of your gambling
  • ☐ Gambling to escape problems or negative emotions
  • ☐ Jeopardizing important relationships, education, or job opportunities

Self-Help Tools & Controls

Most reputable online gaming platforms offer tools to help you maintain control:

  • Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
  • Loss Limits: Restrict the maximum amount you're prepared to lose during a gaming session
  • Reality Checks: Enable reminders at regular intervals to check how long you've been playing and how much you've spent
  • Time-Out/Cool-Off Period: Take a break from gaming for a set period without closing your account
  • Self-Exclusion: Voluntarily exclude yourself from gaming platforms for a defined period or permanently

We encourage you to use these tools proactively to maintain healthy gaming habits.

Support Organizations & Resources

If you're struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:

New Zealand

  • Gambling Helpline NZ
    Free, confidential, 24/7 support
    Phone: 0800 654 655
    Website: www.gamblinghelpline.co.nz
  • Problem Gambling Foundation
    Support and counselling services
    Phone: 09 302 7992
    Website: www.pgf.nz

Australia

United Kingdom

Canada

United States

Germany

  • Bundeszentrale für gesundheitliche Aufklärung (BZgA)
    Federal Centre for Health Education
    Website: www.bzga.de

If You Need Help

Don't wait. If you or someone you know is struggling with problem gambling, reach out to a support organisation today. Seeking help is a sign of strength, not weakness. Professional counsellors are available to assist you confidentially and without judgment.

Remember: You are not alone, and help is always available.

The Sparkle Guys (thesparkleguys.co.nz) is committed to promoting responsible gaming. This information is provided for educational purposes. If you believe you have a gambling problem, please contact a professional support service immediately. Gambling should only be undertaken by adults who understand the risks involved.